Calls on every device
One business number on desktop, mobile, browser and IP desk phone.
VOICEMulti-tenant cloud telephony
Your calls, meetings
and messages.
One single app.
Cloudbizz Voice brings business telephony, video meetings, chat and contact centre into one app for desktop, mobile and browser, on a PBX platform hosted and operated by Cloudbizz.
Available on
- Windows
- macOS
- Linux
- iOS
- Android
- Browser
Calls
Chat
Meetings
Contacts
Voicemail
Fax
Search a contact or number
Team
SLSophie LaurentSales · 201Available
TPThomas PeetersSupport · 214On a call
IDInès DuboisAccounting · 230Away
LJLars JanssensManagement · 200Do not disturb
ACReceptionIVR · 100In service
Active call
Customer — Case 4821
Received via the Support queue · recorded
04:12
MuteHoldTransferKeypadRecordHang up
Support queue
3waiting0:42average wait6/8agents online
SLSophie LaurentShall I take the call after your meeting?
Benefits of Cloudbizz Voice
Chat and presence in real time
See who is available and talk without leaving the app.
Video and screen sharing
Video meetings and audio conferences started in one click.
SMS and fax built in
Send text messages and receive faxes straight to your inbox.
Voicemail by email
Voice messages also arrive in your mailbox.
CRM integrations
Customer record on the call and history in your business tools.
Mobility
Your number follows you.
Your customers reach you.
At the office, at home or on the move, every employee answers from the same business number. Greetings, opening hours and queues keep applying, whatever the device.
One number, everywhere
Customers call the office; the call rings wherever you are.
Calls routed properly
IVR, opening hours and ring groups send every request to the right person.
Visible teams
Shared presence avoids blind transfers.
Nothing to maintain
Cloudbizz hosts, updates and monitors the platform.
Features
A complete phone system,
with no server to manage.
Your instance brings together the functions of a professional PBX. We configure it with you and evolve it with your organisation.
Virtual receptionist and IVR
Greetings, voice menus, opening hours, public holidays and caller-based routing: your reception rules apply to every call.
- Multi-level IVR
- Opening hours
- Smart routing
- Music on hold
Call queues and ring groups
Distribute incoming calls to the right people, follow waiting times and avoid missed calls.
- ACD queues
- Ring groups
- Overflow
Recording and reports
Record calls according to your rules and analyse volumes with statistics and call logs.
- Call recording
- Call logs
- Statistics
IP phones, softphones and hot desking
Desk phones are provisioned automatically. Employees can log in to any phone and find their own extension.
- Yealink
- Poly
- Snom
- Grandstream
- Gigaset
- Fanvil
- Cisco
Audio and video conferencing
Conference rooms, video meetings and screen sharing from the app, with no extra tool.
- Audio conference
- Video
- Screen sharing
CRM and contact integrations
Customer record pop-up on calls, contact synchronisation and integrations with leading CRMs.
- Salesforce
- Zendesk
- Zoho
- Microsoft Dynamics
- SugarCRM
App editions
One app.
Shaped for every role.
Each user gets the edition that matches their work, on the same platform and with the same number.
For employees
Business
Calls, chat, presence, video, SMS, fax and voicemail in one simple interface.
- Desktop, mobile and web softphone
- Chat and file sharing
- Conferences and video
For the contact centre
Agent
A dedicated agent interface: queue login, availability, customer record and personal statistics.
- Queue login
- Availability statuses
- Agent statistics
For team leads
Supervisor
Real-time view of queues and agents, workload and indicators to run the service.
- Real-time monitoring
- Agent workload
- Statistics dashboards
Multi-tenant platform
Your own phone system.
On an isolated platform.
Cloudbizz Voice runs on a multi-tenant PBX platform that we host and operate. Each customer has its own instance: numbers, extensions, IVR, rules and recordings are reserved to it.
- Dedicated instance
- Your numbering plan and rules are configured for your organisation.
- Isolation per customer
- Configuration, logs and data stay separate from other customers.
- Growth without hardware
- Add or remove users without installing or replacing a server.
- Operated by Cloudbizz
- Updates, platform monitoring and support are taken care of.
Your company42 users · IVR · 3 queuesIsolated
Customer BIsolated instanceIsolated
Customer CIsolated instanceIsolated
Cloudbizz Voice platformMulti-tenant PBX hosted and operated by Cloudbizz
IP phonesDesktop appMobileBrowserTelephone network
TechnologyCloudbizz Voice is built on PBXware Multi-Tenant and the gloCOM app by Bicom Systems, integrated and operated by Cloudbizz.
Onboarding
We prepare everything.
Your teams make calls.
A structured path, from the numbering plan to day-to-day support.
- STEP 01
Scoping
Together we define numbers, reception, opening hours, queues and everyone’s role.
- STEP 02
Configuration
Your instance is configured, IP phones are provisioned and the app is deployed on devices.
- STEP 03
Ongoing support
Cloudbizz monitors the platform, evolves your rules and supports your teams.
Security and continuity
Communications
under control.
Telephony carries sensitive conversations. The platform separates customers, limits access by role and is monitored by the Cloudbizz team.
Instance isolation
Each customer has its own configuration, extensions and recordings.
Encryption supported
Communications can be encrypted depending on devices and the chosen configuration.
Role-based access
Administrators, supervisors, agents and users only access what concerns them.
Cloudbizz support
A local team to evolve your rules and answer your questions.
Frequently asked questions
Cloudbizz Voice,
made clear.
Do we need to install a phone server on site?
No. Your phone system runs on the multi-tenant platform hosted and operated by Cloudbizz. You use the app and, if you wish, compatible IP phones.
Which devices does the app run on?
The app is available on Windows, macOS and Linux, on iOS and Android, and from a web browser. IP phones from the main manufacturers can be provisioned automatically.
Is Cloudbizz Voice suitable for a contact centre?
Yes. Call queues, the Agent and Supervisor editions, real-time monitoring and statistics are designed for customer service teams.
Is our data separated from other customers?
Yes. Each customer has its own instance on the multi-tenant platform: configuration, extensions, logs and recordings stay isolated.
Which technology does Cloudbizz Voice use?
Cloudbizz Voice is built on PBXware Multi-Tenant and the gloCOM app by Bicom Systems, two professional communications solutions integrated and operated by Cloudbizz.
Ready to modernise
your telephony?
Let’s talk about your numbers, your call reception and your teams. We will propose a configuration that fits your organisation.