neoo.MSP
IT control centre
Overall service healthSystems operational
- 2,438monitored devices
- 99.8%availability
- 91%of tickets within SLA
- 438active contracts
- 1,284managed licences
- 12scheduled interventions
NEOO MSP · IT OPERATIONS · MANAGED SERVICES
Your entire IT operation.One action centre.
Neoo MSP connects your clients, teams, contracts, tickets, IT estate, licences, interventions and billing in one platform.
Run every service from shared context, automate repetitive operations and grow your business without multiplying tools.
- Unified support
- Real-time monitoring
- Built-in automation
- Hosted in Belgium
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TicketsCentralised support42 active tickets
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MonitoringReal-time monitoring and alerts2,438 devices
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Clients & contractsServices, SLAs and subscriptions438 active contracts
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Microsoft 365Licences and users1,284 managed licences
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SecurityEDR, protection and compliance3 threats blocked
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BackupsControl and supervisionLatest cycle successful
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ProvisioningService deployment6 actions in progress
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InterventionsTechnician scheduling12 today
Anomaly detected
Anonymised demonstration dataMORE THAN A PSA
The operating system for your MSP.
Traditional tools separate sales, support, monitoring, contracts, provisioning and billing. Neoo MSP connects them around the same client, catalogue and context.
Neoo MSP is not simply the tool that receives alerts or tickets. It is the platform that connects the client, their contract, their IT environment, the services sold, technical actions, the team’s work and billing.
Northstar Workshop
Services tracked in real time- Contracts
- Users
- Devices
- Tickets
- Licences
- Invoices
One client reality
Contracts, users, licences, devices, tickets, projects, documents and invoices stay connected to the same organisation.
Faster execution
Sales, technical and administrative actions move forward without re-entry or breaks in information.
Controlled growth
Measure margins, SLAs, capacity, MRR and the profitability of every service from one shared cockpit.
FROM FIRST CONTACT TO RENEWAL
Every stage moves through the same workflow.
An order no longer ends in an inbox. It can trigger a contract, create services, allocate licences, prepare deployment, inform the client and start recurring billing.
Select a stage to view its operational context.
StatusQualified
OwnerSales
Next actionCreate the quote
Elapsed time18 min
WORKFLOW EXAMPLE
6 actions preparedMicrosoft 365 Business Premium ordered
- Licence addedAutomatic
- User createdAutomatic
- Service linked to the contractPrepared
- Monthly billing activatedPrepared
- Control task generatedPrepared
- Client notifiedSent
A MODULAR PLATFORM
Activate only what your business needs.
Neoo Core provides the shared foundation. MSP modules extend the platform progressively around your services, clients and organisation.
CRM and sales
Prospects, opportunities and client relationships.
DiscoverCatalogue, quotes and orders
Structured offers from catalogue to order.
DiscoverClients, sites and contacts
A dependable view of every organisation served.
DiscoverContracts and subscriptions
Services, commitments, SLAs and recurring revenue.
DiscoverTicketing and SLAs
Requests, priorities and service levels.
DiscoverProjects and interventions
Deliverables, assignments and field work.
DiscoverPlanning and timesheets
Capacity, assignments and time delivered.
DiscoverRMM and monitoring
Technical events connected to client context.
DiscoverSecurity and compliance
Protection status, anomalies and follow-up.
DiscoverBackups
Cycles, failures and restore checks.
DiscoverMicrosoft 365 and CSP
Licences, users and associated services.
DiscoverProvisioning
Controlled delivery of ordered services.
DiscoverSoftware deployment
Applications prepared and controlled remotely.
DiscoverStock and purchasing
Procurement, hardware and suppliers.
DiscoverBilling
Work, recurring charges and billable items.
DiscoverClient portal
Services and requests in one client space.
DiscoverAutomation
Rules, approvals and controlled sequences.
DiscoverReporting and profitability
Margin, revenue, workload and service quality.
DiscoverOPERATIONAL INTELLIGENCE
Murphy does not look at one ticket. It understands the context.
Murphy correlates tickets, alerts, contracts, devices, recent changes and action history to help teams identify causes and priorities faster.
- Group similar incidents
- Detect an anomaly affecting several clients
- Summarise requests and work already completed
- Suggest the next best action
Human approval is required for sensitive actions
Multi-client signal14 tickets received in 38 minutes
LiveMurphy identifies11 tickets relate to the same Microsoft 365 update.
Suggested actions
Anonymised demonstration data
SEE, UNDERSTAND, ACT
Your IT estate becomes directly actionable.
Neoo MSP turns technical data into operational action. Alerts are connected to clients, contracts, devices, tickets and the people responsible.
neoo.MSPBrussels Operational184 devicesLiège Attention96 devicesNamur Operational71 devices
WorkstationsServersVirtual machinesStorageCloud servicesMicrosoft 365BackupsSecurityApplicationsConnectionsCapacityPerformance
CLOUDBIZZ ECHO
Cloudbizz Echo monitors environments, reports events and executes authorised technical actions. Neoo MSP retains the client context, orchestration, workflows and operational follow-up.
- 01Technical event
- 02Client context
- 03Operational priority
- 04Authorised action
- 05Follow-up and evidence
ONE CLIENT EXPERIENCE
Clients see their services. Your teams stay in control.
Each client has a clear, personalised and secure space. They can follow requests, order services and view their environment without switching between provider portals.
Hello Northstar Workshop
Your service space
- 3open requests
- 48users
- 62devices
TicketsUsersDevicesContractsLicencesServicesBackupsSecurity
Hello Northstar Workshop
Track my requestTicket #2841 · In progressTicketsUsersDevicesContractsLicencesServicesBackupsSecurityOffersOrdersInvoicesDocumentsInterventionsReportsChange requests
FROM CATALOGUE TO PRODUCTION
Sell a service. Neoo prepares its delivery.
Actions can be automated, submitted for approval or assigned to a team depending on the product type and risk level.
- 01Catalogue
- 02Offer
- 03Order
- 04Provisioning
- 05Contract
- 06Billing
- 07Support
- 08Renewal
Microsoft 365 licenceDeskio workspaceMicrosoft 365 backupOvastack virtual machineEndpoint protectionAdditional storageUser accessDomain nameMailboxBusiness application
Automatic
For standard, reversible actions
With approval
For changes that commit the client
Assigned to a team
For deployments requiring intervention
CONNECTED TO YOUR ECOSYSTEM
Neoo integrates before it replaces.
Keep the tools that work. Neoo centralises their context and automates exchanges, then lets you simplify your environment progressively.
The statuses below describe the integration mode to confirm during scoping. No provider connection is presented as active without technical validation.
AvailableIntegration in progressVia API / Neoo ForgeTo validate
NO BIG BANG
Start now. Transform progressively.
Your transformation moves forward by domain, team or client type. The business keeps running throughout the migration.
- 01
Connect
Import clients, users, contracts, products and useful data.
- 02
Centralise
Bring tickets, services, documents and operational information together.
- 03
Automate
Introduce workflows, notifications and provisioning progressively.
- 04
Replace
Remove legacy tools only when Neoo genuinely covers their role.
Start with what you need. Connect your existing tools. Replace them progressively when Neoo is ready to take over their role.Build my migration path
RUN YOUR MSP
Technology, service and profitability in the same cockpit.
Every team sees the information it needs without losing the overall context.
Active viewLeadership
Live- MRR€184.2k+4.8%
- SLAs met91%+2.1 pts
- Gross margin42.6%+1.4 pt
- Capacity76%Stable
RevenueMRRARRGross marginRevenue by serviceProfitability by clientTickets per technicianSLA complianceBillable timeAvailable capacityContracts to renewUnassigned licencesBackup failuresCritical alertsDetected opportunities
ONE FOUNDATION, MODULAR CAPABILITIES
Build your Neoo MSP configuration.
Neoo Core provides identity, workspace, shared data, security, navigation and the platform’s essential functions.
Neoo Core
€22per user per month, excluding VAT
Communicated base price, subject to final commercial validation.Neoo Core provides identity, workspace, shared data, security, navigation and the platform’s essential functions.
MSP modules
Then activate the operational, technical and commercial modules that fit your business.
Pricing depends on scope, volumes, integrations and the level of automation. No module price is published without validation.FREQUENTLY ASKED QUESTIONS
Understand Neoo MSP before you start.
Does Neoo MSP replace an existing PSA?
It can progressively take over PSA functions, but migration does not require an immediate replacement. Neoo first centralises the useful context and workflows. Each legacy tool is removed only when the corresponding scope is genuinely covered, tested and approved.
Can we keep our current RMM?
Yes. Neoo MSP is designed to connect technical events with the client, contract and team workflow. The feasibility and depth of synchronisation with your RMM are confirmed during technical scoping before any integration is promised.
Does Neoo MSP manage Microsoft 365 and CSP licences?
The platform is designed to manage users, licences and Microsoft 365 services within the client context. The exact capabilities, CSP provider and available automation must be validated for your environment before deployment.
Can it manage multiple companies and brands?
The target organisation can include several entities, teams and client portfolios with separate permissions. The multi-company structure, displayed brand and consolidation rules are defined during scoping so the implementation reflects your actual organisation.
Do clients have their own portal?
Yes, when activated. Each client sees only the authorised tickets, users, devices, contracts, services, documents or invoices. Roles and permissions remain configurable by organisation and functional area.
How does migration work?
Migration follows four stages: connect useful data, centralise priority workflows, automate stable operations and then replace legacy tools. The path can be organised by team, functional domain or client type to preserve business continuity.
Can Murphy execute actions automatically?
Murphy can analyse context, correlate signals and prepare an action. Execution then depends on permissions, risk level and the approvals you define. Sensitive actions always retain explicit human control.
Can Neoo MSP manage contracts and recurring billing?
Contracts, subscriptions, billable items and renewal cycles are part of the operational model shown. The accounting scope, billing rules and financial connections are confirmed during configuration.
Can modules be activated progressively?
Yes. Neoo Core provides the shared foundation, then modules are activated around your priorities. This approach lets you begin with a useful scope, measure adoption and extend the platform without imposing a global rollout.
Where is the data hosted?
Neoo communicates hosting in Belgium. The exact architecture, responsibilities, retention periods and any subprocessors must be documented in the contractual materials applicable to your project.
ONE CONTEXT, ONE TEAM, ONE FLOW
Your MSP can operate as one platform.
See how Neoo connects your clients, teams, services and infrastructure in an environment designed to grow with your business.
- Personalised demonstration
- Review of your current environment
- Progressive migration
- No obligation to replace your tools immediately